Terms of Service

1. Agreement to Terms

By accessing or using the Lion Painting & Tiling website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Services

Lion Painting & Tiling provides professional painting, tiling, and waterproofing services for residential and commercial properties in the Newcastle & Hunter Region, NSW, Australia.

Our services include but are not limited to:

• Interior and exterior painting
• Bathroom and kitchen tiling
• Floor and wall tiling
• Waterproofing services
• Surface preparation and repairs

3. Quotes and Pricing

• All quotes provided are estimates based on information available at the time of assessment
• Final pricing may vary depending on actual site conditions and scope of work
• Quotes are valid for 30 days unless otherwise specified
• Additional work requested after quote acceptance may incur additional charges
• Payment terms will be specified in individual project agreements

4. Warranties and Guarantees

We stand behind the quality of our workmanship. Specific warranty terms will be provided in writing for each project. Warranties typically cover:

• Defects in workmanship
• Peeling, flaking, or blistering (for painting services)
• Tile adhesion and grout issues (for tiling services)

Warranties do not cover damage caused by misuse, neglect, natural disasters, or normal wear and tear.

5. Client Responsibilities

As a client, you agree to:

• Provide accurate information about the project requirements
• Ensure safe and reasonable access to the work area
• Remove or protect valuable items from the work area
• Obtain any necessary permits or approvals (unless otherwise agreed)
• Make timely payments as per agreed terms

6. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the cost of re-performing the defective service or refunding the amount paid for that service
• We are not liable for indirect, consequential, or incidental damages
• We are not responsible for pre-existing conditions not disclosed before work commencement
• Total liability shall not exceed the total amount paid for the specific project

7. Intellectual Property

All content on this website, including text, images, logos, and design elements, is the property of Lion Painting & Tiling and is protected by Australian intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

8. Website Use

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to any part of the website
• Upload malicious code or content
• Submit false or misleading information
• Interfere with the proper functioning of the website

9. Cancellation Policy

• Cancellations must be made in writing (email or SMS)
• Cancellations made less than 48 hours before scheduled work may incur a fee
• Deposits may be non-refundable depending on materials already purchased
• We reserve the right to cancel or reschedule work due to weather or unforeseen circumstances

10. Dispute Resolution

In the event of a dispute, we encourage you to contact us first to resolve the matter amicably. If a resolution cannot be reached:

• The dispute will be governed by the laws of New South Wales, Australia
• Parties agree to attempt mediation before pursuing legal action
• Any legal proceedings shall be conducted in the courts of New South Wales

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this website. Your continued use of our services after any changes constitutes acceptance of the new terms.

12. Contact Information

For questions about these Terms of Service, please contact us: