Privacy Policy
Last updated: February 2026
1. Introduction
Lion Painting & Tiling ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following personal information when you submit a quote request or contact us:
- Name: To identify you and personalise our communication
- Phone Number: To contact you regarding your enquiry
- Email Address: To send quotes and project updates
- Address: To understand the project location and provide accurate quotes
- Project Details: Information about the services you require
- Photos: Images you upload to help us assess your project
3. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and provide quotes
- To communicate with you about our services
- To schedule and complete projects
- To improve our services and customer experience
- To comply with legal obligations
4. Data Storage and Security
Your information is stored securely using Google services (Google Sheets via Google Apps Script). We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
5. Third-Party Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Google: For data storage via Google Apps Script/Google Sheets
- Service Providers: Third parties who assist us in operating our business (e.g., subcontractors for specific projects, with your consent)
- Legal Requirements: When required by law or to protect our rights
6. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access your personal information held by us
- Request correction of inaccurate information
- Request deletion of your information (where applicable)
- Withdraw consent for future communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
7. Cookies and Analytics
Our website may use cookies and similar technologies to enhance your browsing experience. These are small files stored on your device that help us understand how you use our website. You can control cookie settings through your browser preferences.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.